Reward Redemption

Q: What is the minimum number of points I need before I can redeem them?
A: The minimum number of points that one can redeem is 100, however you can accumulate as many points so that you can have enough for the rewards you want! Remember, the more the points, the bigger the value you hold in your card!

Q: How do I redeem my U card points?
A: All you need to do is to walk into our shop, present your U card and any form of identity at the Customer service desk. You will then get a shopping voucher(s) equivalent to the redemption.
Pick an item(s) you require then give the cashier the voucher(s) to offset your bill. In case what you pick is of more value, you will be required to top up the difference. It is as simple and rewarding as that!

Q: Can my points expire if I do not redeem them?
A: No, points do not expire. The whole idea is to accumulate as much points as you possibly can and the more you accumulate the better for you!

Q: What happens if I lose my card?
A: If you lose your card, we require a replacement fee of Kshs 100. However, worn out cards are replaced at no cost.

Q: Once the card is replaced, do I lose points accumulated in the previous card?
A: No, the points are not lost and they remain in the same account even after the replacement is done.