Lost Gift Card

Q: What would I use the four alphanumeric digits for on the back of the card?
A: The four alphanumeric digits at the back of the gift card are used for registering your card and for easy reporting in case of lost or stolen card.

Q: What do I do if my gift card is lost or stolen?
A: call customer service at , or provide the gift card number or the code (alphanumeric digits on the back of the card), or recently receipt of purchase from any Uchumi Branch.

Q: What happens if I find a gift card that I reported lost or stolen?
A: Please discard any cards that have been reported lost or stolen. Once the card balance has been frozen it is transferred to a new gift card; therefore the old card has no value and cannot be accepted for payment.